Support
SKIBUSPRO.COM User Guide
FAQ/Self Service Support
#QuestionAnswer
1What functions are available on SKIBUSPRO.COM?SKIBUSPRO.COM provides the following functions:

For Parents & Students:
  • Student & Chaperone Registration (during open registration)
  • Modify Registrations (during open registration)
  • View Registrations
  • Express Check-in
For SKIBUS Chaperones:
  • Check-in Status
  • Boarding Status
  • Lesson & Rental Status
  • Express Check-in
For SKIBUS Coordinators:
  • Trip Management
  • Chaperone Assignments
  • Registration Management
  • SKIBUSPRO.COM Access Management
For School Administration:
  • Faculty Chaperone Trip Guidance

2What is SKIBUS EXPRESS check-in? SKIBUS EXPRESS check-in is a process improvement to the standard SKIBUS check-in process that is designed to save considerable time for most participants, while also enabling SKIBUS to depart on-time on trip days. SKIBUS check-in involves collecting & verifying information from participants, selecting motorcoaches, as well as distributing boarding passes, lift tickets and merchandise. The standard check-in process is fairly time-consuming & takes about 45-60 minutes to complete for all participants. The SKIBUS EXPRESS check-in process should be much faster for most participants (students & chaperones), as it moves the most time-consuming aspects SKIBUS check-in to participating individuals in the 24-hours proceeding Trip Day. In many cases, participants simply review & confirm the accuracy of their responses during EXPRESS check-in -- making updates, as needed.

How does SKIBUS EXPRESS check-in work? SKIBUS EXPRESS check-in resembles the general model used by commercial airlines for check-in. It works as follows:
  1. Registered participants receive a "check-in" email from SKIBUSPRO.COM ~24 hours before Trip Day
  2. Participants indicate whether they are planning to attend the trip (or not) & answer (or review) check-in questions
  3. On Trip Day, participants visit an EXPRESS check-in line with their helmet to collect a SKIBUS lanyard, boarding pass + optional lift ticket
  4. Participants board their selected motorcoach

Notes
  • EXPRESS check-in is available from 7:00AM the day before Trip day through 6:45AM on Trip Day
  • EXPRESS check-in emails will be sent the day before Trip Day (~24 hours ahead).
    • Emails are unique per student per trip - don't share or forward.
    • If you don't see an EXPRESS check-in mail, check your SPAM/junk folders.
  • Standard check-in will be available as always
3Do I need a SKIBUSPRO.COM account to use SKIBUSPRO.COM?No, but the vast majority of functions require that you create a SKIBUSPRO.COM account and login.
4How can I obtain live support?Please email skibus@bush.edu
5How do I register my student for SKIBUS?Follow the registration link at the top of this site, then click the New Student Registration button. Note that registration is available during the SKIBUS open registration window which typically starts and ends in November each year.
6How do I register as a volunteer chaperone?Follow the same instructions as student registration, except click the New Chaperone Registration button.
7What is required to participate as a SKIBUS chaperone?Prospective SKIBUS chaperones register to participate as a volunteer chaperone during SKIBUS open registration. Chaperone selection is a selective process based on trip capacity and other factors. There is NO requirement to know how to SKI or SNOWBOARD. Volunteers are explicitly notified if they are selected an asked to commit the trip as a volunteer chaperone. A complimentary lift ticket is available to selected chaperones, as required. Please review the SKIBUS Chaperone Participation Requirements to understand participation requirements. If you wish to become a chaperone after open registration, email skibus@bush.edu to learn about available opportunities.

Live support can be obtained by sending email to skibus@bush.edu.